Customer Results Manager II

Role overview A customer success role focused on onboarding single-location auto repair shops onto a cloud-based shop management platform, owning the full customer journey from contract signing through the first six months. The position is measured on activations and retention, helping shop owners see fast, tangible results with the product.

Responsibilities - Guide new shops through the complete journey from contract close to go-live, including account setup and data migration - Serve as the primary point of contact for shop owners throughout their first six months on the platform - Lead calls and hands-on training sessions with shop stakeholders to drive product adoption - Monitor customer usage to encourage best practices and improvement of key metrics - Own customer risks and serve as the first line of defense on escalations, including stalled implementations or unresponsive customers - Document activity and progress throughout the customer journey and collaborate with sales, support, and product teams on feedback and de-escalation

Requirements - 1-2 years in customer onboarding, customer success, or other customer-facing roles - Proven ability to manage concurrent customer projects - Strong communication and relationship-building skills with small business owners - Comfort becoming a power user of the platform and training others

Benefits and work setup Remote-friendly with hybrid options based on proximity to office hubs, plus periodic team and company-wide offsites. Competitive base salary, flexible PTO, paid maternity, parental bonding, and medical leave, comprehensive health benefits with 100% employee premium coverage and 50% family coverage, free confidential counseling, a 401(k) with 100% employer match up to 6%, FSA and HSA options, life and AD&D insurance, a wellness stipend up to $60 per month, a $300 home office bonus after one year, and continuing education support.