Technical Consultant

Role overview

A customer-facing Technical Consultant role focused on designing, building, and maintaining automations and integrations for a SaaS platform. The position involves direct client engagement to scope requirements, deliver integration solutions, and train customers on best practices. This remote opportunity suits someone who enjoys blending consulting, technical problem-solving, and knowledge sharing across multiple client assignments.

Responsibilities

- Design and build solutions using iPaaS and conversational AI offerings for clients - Design, build, and maintain automations and integrations between SaaS solutions and client systems - Train customers on integration best practices and automation strategies - Gather, document, and validate integration requirements in collaboration with clients - Configure, test, and optimize integrations for performance and reliability - Provide proactive technical support and contribute to knowledge-base content for customers and internal teams

Requirements

- Bachelor's degree in a related field or equivalent work experience - 1–3+ years in professional services, consulting, solutions engineering, or SaaS automation - 3+ years of customer-facing technical experience - Strong understanding of enterprise integrations, APIs, and web services - Hands-on experience with iPaaS platforms or no-code/low-code automation tools - Working knowledge of Java, JavaScript, Python, or PowerShell

Nice to have

- Experience with conversational AI or virtual service agent technologies

Benefits and work setup

- Remote-first with flexible working hours - Comprehensive health insurance - Traditional and Roth 401(k) plans with company match - Wellness programs and counseling resources - Generous PTO plus 15 observed company days off - Paid parental leave and family-friendly policies - Paid life insurance plus short-term and long-term disability coverage - Recognition programs and regular performance feedback