IT Analyst

Role overview

Improve enterprise applications and the processes built around them. You’ll work with end users to understand their needs, analyze complex system or workflow issues, and coordinate solutions with technical teams. The role combines application support, business analysis, system administration, and project coordination, with a strong focus on service for students and staff.

Responsibilities - Investigate application issues and provide second-level troubleshooting for core business systems. - Identify inefficient workflows and recommend system, configuration, or process changes. - Coordinate analysis of complex business needs, including operational readiness and options for improving existing systems. - Assess proposed software initiatives and explain their technical implications and value. - Lead or coordinate solution development and implementation, working between business stakeholders and technical teams. - Document process and system changes for future reference, and develop business cases to support funding and scope decisions.

Requirements - Bachelor’s degree in a related field. - Three to five years of experience in systems support or business analysis. - Two to three years supporting student information systems (SIS) and/or customer relationship management (CRM) systems. - Strong analytical and technical skills, with a solid understanding of support and troubleshooting practices. - Strong customer service and stakeholder communication skills.

Nice to have - Experience in education, SQL/SSMS, or systems such as CampusNexus, Salesforce, Perceptive Content, Microsoft 365, or Workday.

Benefits and work setup - Budgeted base compensation is $75,000–$85,000; additional factors may affect total compensation. - Benefits include paid time off, medical and dental coverage, life and disability insurance, retirement contributions, flexible spending accounts, and tuition reimbursement.