Associate Solutions Engineer - Mixed Industries (West)

Role overview

Support customer-facing technical sales work for cloud contact-center and AI solutions. You’ll learn how to connect customer challenges and operational goals with software capabilities, partnering with experienced solutions engineers and account executives on discovery, demonstrations, and deal support. This is an early-career development role with opportunities to build technical, consulting, and presentation skills through customer work, training, and mentorship.

Responsibilities - Assist with customer discovery, meetings, demonstrations, AI workshops, and technical sales activities. - Help prepare tailored demos, use cases, presentations, follow-up materials, and technical documentation. - Record business goals, requirements, technical environments, integration needs, risks, and next steps across the sales process. - Build familiarity with contact-center workflows, customer service, reporting, integrations, workforce engagement, automation, and AI capabilities. - Work across sales, customer success, product, engineering, architecture, and specialist demo or proposal teams to support customer engagements. - Contribute to reusable demo assets, internal learning materials, knowledge sharing, and competitive positioning.

Requirements - Bachelor’s degree in a relevant technical, business, data, or communications field, or equivalent practical experience; AI experience is preferred. - Strong interest in technology, SaaS, AI, customer experience, cloud software, contact centers, or digital transformation. - Strong listening, communication, and interpersonal skills, with the ability to adapt explanations to different audiences. - Presentation ability or clear motivation to develop as a presenter. - Curiosity, coachability, initiative, problem-solving skills, and willingness to learn in a fast-paced team. - Organization, attention to detail, accountability, and comfort learning software and data-driven tools.

Nice to have - Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, or implementation. - Interest in AI, automation, and enterprise integrations for customer and employee experiences.

Benefits and work setup - A 401(k) plan and 14 paid holidays are listed. Paid time off and sick-leave arrangements vary by employee classification and are subject to business needs. - Travel to customer meetings, internal events, or team sessions may be required. ☐