Vice President, Professional Services

Role overview

Lead professional services for a manufacturing execution software platform used in regulated pharmaceutical production. You’ll own project delivery, organizational development, partner capacity, and the services business, building a disciplined operation that can execute complex, multi-site programs to agreed scope, schedule, budget, and quality expectations.

Responsibilities

- Oversee a portfolio of implementations, including complex multi-site programs; act as the executive escalation point for strategic projects and key customer issues. - Establish delivery methods, governance, decision rights, quality controls, and escalation paths that surface risks early. - Ensure implementation practices support regulated environments, including documentation, validation, traceability, and change control. - Design the services organization across project management, solution consulting, technical delivery, and implementation leadership; recruit, coach, and develop a strong leadership bench. - Manage the services P&L, project estimates and margins, delivery costs, subcontractor spend, utilization, and financial controls. - Build an integration partner ecosystem with clear selection, enablement, delivery assurance, performance measures, and accountability; work with Sales and other teams on strategic opportunities and delivery planning.

Requirements

- Executive-level experience leading professional services delivery and teams in enterprise software implementations. - Ability to govern complex, multi-workstream programs and intervene effectively when delivery is at risk. - Experience building teams, developing delivery leaders, and balancing internal capacity with external partners. - Financial management skills covering services revenue, margin, utilization, project profitability, forecasting, and delivery costs. - Ability to establish partner strategy and coordinate effectively with sales, customer success, product, engineering, finance, and other functions. - Familiarity with the documentation, validation, traceability, and change-control demands of regulated manufacturing environments.

Benefits and work setup

- The role includes travel to key customer locations. A base salary range of CAD $189,000–$231,000 per year is listed for Ontario and British Columbia; final compensation may vary by location and job-related factors.