Salesforce Business Analyst

Role overview A business analyst position sitting between client stakeholders and the build team on Salesforce implementation programs. The role owns discovery facilitation, current and future state documentation, user story quality, traceability, and release readiness grounded in what was actually agreed. The analyst understands enough of the Salesforce platform to challenge vague asks while leaving solution architecture to architects.

Responsibilities - Plan and facilitate discovery workshops with clear agendas and decision logs. - Document current-state and future-state processes that stakeholders recognize as accurate. - Write user stories with testable acceptance criteria rather than aspirational slogans. - Maintain backlog hygiene across priority, dependencies, and ready-for-build definitions. - Trace requirements from workshop output through configuration and code into UAT evidence. - Coordinate UAT scripts, participant readiness, defect logging, and retest loops.

Requirements - 3+ years as a business analyst or consultant on Salesforce implementation programs. - Strong workshop facilitation, process modelling, and written requirements skills. - Working knowledge of Salesforce objects, automation concepts, and Lightning UX to challenge ambiguous requests. - Experience running or supporting UAT on mid-market programs. - Clear English communication with US stakeholders and eligibility to work remotely in the United States. - Salesforce Administrator certification strongly preferred.

Nice to have - Industry exposure in financial services, healthcare, retail, or commercial services. - Experience with Jira or Azure DevOps backlog tooling on Salesforce programs. - Light Flow or reporting literacy for prototype validation. - Change management or training content experience.

Benefits and work setup - Remote, full-time role hiring across the United States. - Alignment to the client's primary US timezone for workshops and UAT windows. - Multi-shore delivery pods operating under one architecture standard. - Documentation, testing, and knowledge transfer built into the definition of done.