Senior Technical Account Manager (Penetration Testing)

Role overview Advise customers on penetration testing programs, helping them define effective assessments and turn technical findings into practical security improvements. You will coordinate with customer stakeholders, internal teams, and security researchers to scope tests, monitor engagement quality, and align testing with each customer’s risk priorities. Applicants must be U.S. citizens due to federal contract requirements.

Responsibilities - Gather customer goals and define penetration test scope, rules of engagement, and testing priorities. - Assess attack surfaces, assets at risk, vulnerability processes, security tools, and program objectives with internal teams and customers. - Guide researchers toward useful testing and review assessment progress, findings, and engagement quality. - Explain technical issues and recommendations in terms that work for both technical and nontechnical stakeholders. - Help customers improve and adapt ongoing penetration testing programs; address technical escalations and incorporate client feedback. - Work with account and customer success colleagues to resolve concerns and support customer retention and growth.

Requirements - Five to seven years of technical account management, technical project management, or customer success experience in cybersecurity or technology. - Experience with vulnerability discovery and remediation, risk management frameworks, and related business workflows. - Scripting experience with languages such as Python, Bash, or basic SQL, including developing scripts to solve problems. - Ability to explain technical concepts clearly to nontechnical audiences and manage multiple concurrent projects. - Strong prioritization, communication, and time management skills, with a customer-focused, proactive approach. - U.S. citizenship.

Nice to have - Cybersecurity or security management certifications such as Security+, CISSP, or CISA.

Benefits and work setup - The source lists an estimated on-target earnings range of $110,000–$140,000. Compensation may vary based on location, experience, education, and skills; equity and benefits may also be included.