User Experience Research Intern

Role overview

This is a Winter-term internship (January through April) on a User Experience Research team embedded within a larger Product Design organization. The team delivers strategic insight into customer needs, desires, and friction points to inform better product decisions. Interns contribute to studies that shape product direction from day one, in a remote-first, fast-moving environment.

Responsibilities

- Help design and run mixed-methods research studies alongside other researchers, designers, and product managers - Manage logistics such as participant screening, recruiting, and scheduling - Collaborate with designers, content, and product partners so research questions map to real roadmap decisions - Draft research plans, moderator guides, and supporting materials with team oversight - Use AI tooling to transcribe, tag, and synthesize findings - Analyze results, surface themes, and document clear takeaways for stakeholders - Maintain and tag the research repository so work stays accessible - Join team research rituals and meetings

Requirements

- Curiosity, motivation, and a willingness to learn fast - Ability to distill many viewpoints into clear conclusions - Methodical and experimental approach to problem-solving - Comfort prioritizing and moving quickly with intention - Data-driven, objective mindset with genuine curiosity about truth - Empathy for customers and the issues they face - Clear, succinct communication of problems and recommendations - Humility and a growth orientation

Benefits and work setup

- Remote-first with optional access to a Toronto head office; candidates must be based in Canada with at least six hours of Eastern Time overlap - 40-hour work week during the Winter term - Home office setup allowance (one-time), weekly meal allowance, term-based learning and development stipend, and fitness/wellness allowance - Virtual and in-person social events for connection