Customer Solution Architect, Team Lead

Role overview A leadership role responsible for both managing a team of Customer Solutions Architects and driving successful customer outcomes across a portfolio of high-value accounts on a Postgres-based backend platform. The position covers the full customer journey from pre-sales discovery through proof-of-value onboarding, adoption, and renewal, while building repeatable practices that scale across the team.

Responsibilities - Hire, coach, and grow a globally distributed team of Customer Solutions Architects acting as trusted technical advisors. - Partner with Sales, Product, and Engineering to define and scale the Customer Solutions motion end-to-end. - Build structured onboarding, training, and development programs that lift technical storytelling, Postgres optimization, and customer success capabilities. - Personally engage with strategic accounts during complex escalations, architectural deep dives, and critical onboarding milestones. - Oversee pre-sales discovery, tailored platform demonstrations, deal sizing, and proof-of-value execution led by the team. - Ensure consistent delivery of measurable outcomes and value realization for paid Team and Enterprise accounts.

Requirements - Several years of experience in Solutions Architecture, Technical Account Management, or Database Engineering, with at least two years of people management or team leadership in a high-growth, technical environment. - Strong relational database background (PostgreSQL preferred), including schema design, indexing, and query performance. - Hands-on experience building modern web applications with frameworks such as React, Svelte, Vue, or Node.js. - Clear, confident technical communication and storytelling skills, with the ability to distill complex topics into actionable outcomes for customers and teammates. - Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across functions. - Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.

Benefits and work setup - Fully remote role supporting the East Coast region across the Americas. - Company is born-remote and open-source-first, with a globally distributed team. - Flexible, asynchronous work style with self-directed time management. - Equity ownership for every team member. - Health insurance coverage (full for employees, partial for dependents) and an annual education allowance. - A tech allowance to set up a home work environment and a co-working or WeWork membership for use anywhere. - Annual company-wide off-site gathering.