Customer Solution Architect (AMER)

Role overview

Guide Team and Enterprise customers through the full technical journey of adopting a developer platform, from discovery and solution design to proof-of-value implementation, onboarding, optimization, and expansion. The role combines solution architecture, technical demonstrations, customer enablement, and trusted-advisor work. You will translate business objectives into practical technical outcomes while representing customer needs internally.

Responsibilities

- Lead technical discovery to understand business goals, workloads, constraints, success criteria, and expectations for platform adoption. - Design, build, and present tailored platform demonstrations for high-value customers, using clear technical storytelling. - Partner with growth and commercial colleagues to estimate usage, size opportunities, and assess likely workloads. - Define proof-of-value scope, timelines, business outcomes, and acceptance criteria, then guide customers through implementation. - Support onboarding through targeted communication, documentation, guides, and webinars that help customers deploy and grow successfully. - Act as an ongoing technical advisor by resolving complex questions, unblocking adoption, improving performance at scale, and identifying additional use cases.

Requirements

- Experience leading customer-facing technical engagements that produced meaningful business and technical value. - Strong understanding of databases and modern application development, including SQL and backend or frontend development concepts. - Working familiarity with PostgreSQL or comparable relational database systems and the ability to design practical platform solutions. - Technical fluency in one or more of Python, Java, Go, C#, JavaScript frameworks such as React, Vue, or Svelte, and Node.js. - Excellent communication skills, especially the ability to explain technical concepts in terms of organizational impact. - Strong organization, presentation, storytelling, and stakeholder-management skills, including the ability to mediate conflicting priorities.

Nice to have

- Experience with project management, business analysis, or revenue operations tools. - Familiarity with HubSpot, BigQuery, or similar systems. - Background in customer success, solutions architecture, technical consulting, or proof-of-concept delivery.

Benefits and work setup

This is a fully remote role with flexible, asynchronous work. The package includes equity participation, a technology allowance, health coverage, a coworking allowance, an annual professional-development budget, and company off-sites.