Risk Operations Analyst - SSO

Role overview This role sits inside a Strategic Supportability Operations team within Risk Operations, focused on the most complex, ambiguous, and high-stakes user cases at a financial infrastructure platform. The analyst investigates gray-area risk profiles, develops custom solutions where standard frameworks fall short, and turns individual case patterns into systemic improvements. It blends deep case investigation, cross-functional collaboration, and direct user engagement to protect the business while enabling sustainable growth.

Responsibilities - Investigate complex, high-risk, and ambiguous user business cases and produce sound, evidence-based, non-binary risk judgments. - Develop custom recommendations where existing frameworks do not fully apply, balancing user experience, compliance, and partner requirements. - Identify systemic trends across cases and propose scalable solutions to cross-functional stakeholders. - Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to design cohesive mitigation strategies. - Engage directly with users in both positive and sensitive conversations, maintaining empathy while applying risk standards. - Communicate complex risk findings clearly to internal partners, financial partners, and senior leadership. - Maintain documentation, playbooks, and decision frameworks that improve team scalability and knowledge management.

Requirements - 5+ years of experience in risk management, compliance, fraud, financial operations, or a related field in a fast-moving environment. - Demonstrated ability to navigate gray-area decision-making in complex risk settings. - Strong critical thinking and analytical skills, with the ability to synthesize multiple data sources into a coherent risk narrative. - Track record of collaborating across teams with competing priorities and driving alignment. - Comfort engaging directly with users in difficult or sensitive conversations with empathy, clarity, and professionalism. - Strong written and verbal communication skills, plus comfort with ambiguity and fast-paced change.

Nice to have - Familiarity with compliance or financial partnership relationship management. - Experience with risk assessment and mitigation in fintech or payments. - Working knowledge of data analysis and AI tools for quantifying risk. - Background in regulatory compliance within financial services. - Experience developing scalable operational frameworks or playbooks in ambiguous, high-stakes settings. - Knowledge of payment processing systems and associated risks.