WFE Operations Support Rep-6

Role overview

Provide front-line administrative and technical support to prospective students and users of an education platform. The role handles questions through phone, email, and live chat, resolves or routes issues, and keeps interaction records and service processes up to date.

Responsibilities - Staff an inbound phone queue and monitor incoming email and live chat during scheduled service hours. - Help users troubleshoot platform and other technical issues by phone and online. - Record prospect and student interactions in customer and email systems. - Triage questions and direct users to the appropriate team or service contact. - Process service tickets, administrative requests, and exceptions in line with established procedures. - Remain courteous and composed when handling tense situations and frequent interruptions.

Requirements - Call center or customer service experience. - Comfort using computers, software applications, phone systems, and case management tools. - Clear written and verbal communication and the ability to follow standard procedures. - Ability to handle several tasks at once, manage stressful interactions, and communicate across organizational levels. - Dependable attendance and punctuality; able to work additional hours when business needs require. - Able to travel up to 10% and lift up to 25 pounds; the role involves office mobility and extended computer use.

Nice to have

Experience in post-secondary education and familiarity with Salesforce or similar case management systems.

Benefits and work setup

The position is based in a typical office setting. The listed hourly pay range is $18.25–$27.75. Employees scheduled for at least 30 hours per week may have access to medical, dental, vision, life and disability coverage, paid time off and holidays, retirement and stock purchase plans, tuition assistance, parental leave, and other programs.