Bilingual Client Experience Associate

Role overview Provide front-line support for businesses by answering customer calls and chats from a home-based setup. The work includes handling inquiries, capturing leads, processing orders, arranging appointments, and passing messages to clients. This position requires fluency in English and Spanish and comfort with a busy, measured service environment.

Responsibilities - Answer inbound calls and live chats, using the appropriate approach for each business and customer need. - Capture prospective customer details, take orders, schedule appointments, and relay messages accurately. - Handle varied interactions, including outbound follow-ups prompted by incoming requests, relay calls, and legal intake. - Maintain service quality and accuracy while managing frequent back-to-back contacts and after-call tasks. - Attend scheduled shifts reliably and take part in paid training and supported live-call development.

Requirements - Fluent spoken and written English and Spanish. - Warm, clear communication and a genuine interest in helping people. - Strong listening skills and the ability to stay composed and efficient under pressure. - Dependable attendance and punctuality. - Confident computer use and typing speed of at least 30 words per minute. - Flexibility for 40 hours weekly, with full availability during training and development; Friday and Saturday coverage is required during the initial post-training period.

Benefits and work setup - Home-based work for applicants residing in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona. - Paid training for two weeks, followed by 8–12 weeks of supported live-call learning. Full weekly availability is required during this period, without holiday or vacation blocks. - Shifts are selected weekly within operating hours that generally fall between 5 a.m. and 8 p.m. Pacific Time; shift choice depends on performance tier, so flexibility is especially important initially. - Starting pay is $16 per hour. Benefits begin after 60 days; a 401(k) match is available after one year. - Associates provide their own computer and internet connection, which must meet stated system requirements.