Lead, Technical Program Manager

Role overview Lead cross-functional programs that turn useful applications of AI into practical, adopted workflows across an organization. The work combines technical program management with hands-on delivery: identify high-impact needs, build or coordinate AI and data-access tools, measure results, and help teams become more self-sufficient.

Responsibilities - Work with teams to find recurring or high-value workflows that could benefit from AI. - Build and maintain reusable AI tools, such as skills or MCPs, and support their adoption. - Scope and coordinate technical initiatives from planning through delivery with engineering, product, automation, and business partners. - Create dashboards, self-service tools, and data-access solutions that reduce one-off analysis requests. - Improve support, knowledge, and enablement workflows using AI. - Coach colleagues as they learn to use and refine AI tools, and measure operational impact.

Requirements - 2–4 years of experience in technical program management, technical operations, analytics, or a similar field. - Hands-on familiarity with AI platforms such as ChatGPT or Claude, including delivering useful solutions end to end. - Ability to turn a defined problem into a clear scope, priorities, and executable plan. - Comfort writing SQL against production data warehouses and log stores, and defining useful metrics. - Strong communication skills and ability to work across technical and nontechnical groups. - Analytical curiosity and persistence in finding root causes and opportunities for improvement.

Nice to have - Experience in advertising technology.

Benefits and work setup - Base salary bands: $100,000–$137,500 CAD in Canada or $104,000–$143,000 USD in the United States; final pay depends on location and relevant qualifications. - Retirement savings plans, paid time off, health benefits, mental health support, and work-from-home reimbursement. - Professional development support, training, parental leave, and optional access to coworking spaces. Benefits vary by location and employment arrangement.