Consultant II or Senior Consultant - Implementation & Partner Support (m/w/d)

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain

Position

Summary:

About the Role:

You will join a team of implementation professionals who get SPS Commerce customers live and keep them running. Day to day, that means completing post-sale technical implementations, diagnosing and resolving customer change events, and making sure everyone involved in a project always knows where it stands. We are hiring this role at two levels: Consultant II and Senior Consultant. The level is determined by the experience and capability a candidate demonstrates during the process, and it is not decided in advance. What You Will Do - Both Levels: • Perform post-sale initial technical implementation of technology products • Execute installation, upgrades, testing, and system configuration to complete implementation projects • Consult with clients to analyze and verify operational needs and to understand their business objectives and goals • Track the progress of implementation projects, ensuring deadlines are met and scheduling issues are resolved • Keep customers and other stakeholders informed of project progress • Apply, test, and reconfigure data rules to produce the required results What Differs by Level: Consultant II: • Work under moderate supervision, with some latitude for independent judgment • Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events • Contribute to developing standardized solutions for customers • Escalate events appropriately when they fall outside your scope Senior Consultant: • Work under minimal supervision, with wide latitude for independent judgment • Own support instances that require partner involvement, acting as the escalation point between the client and the SPS partner • Work directly with third parties, consultants, VARs, and adapter or application providers • Take on complex work of high importance to the organization • Maintain deep industry-specific business knowledge, staying current with emerging products and technical updates What You Will Bring: For Consultant II: • A bachelor's degree with 2-5 years of related experience or equivalent practical experience • Fluent German and English • ERP knowledge, good communicator, problem solver • Strong analytical, problem-solving, and troubleshooting skills • Strong organizational skills and the ability to manage several projects concurrently • The ability to apply, test, and reconfigure data rules to produce the intended result • Understanding of EDI & supply chain is nice to have For Senior Consultant: • A bachelor's degree with 5-7 years of relevant experience or equivalent practical experience • Fluent German and English • Proven experience with EDI & supply chain • Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment • Three or more years in account management, relationship management, product management, or a comparable field • ERP knowledge, good communicator, problem solver • Strong relationship-building skills, including over the phone • Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities Nice to Have - Either Level: • Demonstrated organization and prioritization skills, with the ability to handle multiple concurrent activities • Exposure to third parties, consultants, VARs, or adapter and application providers • Familiarity with XML • Experience with text editing and data mapping tools, and in-depth knowledge of mapping tool functionality • Strong written and verbal communication and interpersonal skills • A balanced mix of skills: driver and facilitator, tactical leader and doer Location: This is a remote role based in Germany. Düsseldorf/ Dortmund area is preferred.

What We Offer:

- -Targeted Product Focus: Join an experienced team delivering complex ERP integrations (SAP, Microsoft) with leading client accounts. -Career Progression: A clear development path designed to build technical depth moving from configuration and hands-on execution to high-level system design and client strategy. -Autonomy & Impact: Enjoy space for independent judgment, problem-solving, and driving integrations using modern internal tools and partner networks. -Culture & team: Be part of a fast-growing team at SPS with an energetic culture packed with team socials, company events, and plenty of reasons to celebrate our wins together.

- Commitment to our Employees: At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance.

- We achieve this by creating an environment where every employee feels a true sense of belonging.

- We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

- We are committed to affirmative action and equal opportunity in all aspects of employment.

- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.