Remote job
Customer Care Specialist
Job details
About this role
Role overview Manage service for a portfolio of customer accounts, coordinating orders and resolving issues from order receipt through invoicing. The work involves frequent collaboration with sales, supply chain, planning, transportation, contracts, and operations teams. Some accounts have complex product mixes and varying service agreements, so the role calls for organized follow-through and sound judgment.
Responsibilities - Receive, enter, track, and monitor customer orders submitted through online portals, email, EDI, or fax. - Respond to questions about order progress, pricing, shipment status, proof of delivery, and invoices. - Resolve customer and sales representative concerns, offering practical alternatives when needed. - Coordinate with transportation, supply chain, and plant operations to meet service expectations. - Maintain account reporting on pricing, inventory, shipping, delivery, and billing issues. - Ensure new items, projects, artwork, labeling, and related changes move through the required processes; identify opportunities to improve service.
Requirements - Three to five years of customer care or related experience. - Clear, professional written and verbal communication, with strong listening and relationship-building skills. - Good organization and attention to detail, with a record of accurate transaction processing. - Ability to analyze facts and historical data and make independent, practical decisions. - Comfort learning customer-specific software, portals, and product information. - Ability to collaborate across teams and take part in projects, training, or mentoring.
Nice to have A college degree is preferred; Six Sigma certification is a plus.
Benefits and work setup The listing describes medical, dental, and vision coverage; paid time off and holidays; wellbeing support; savings and insurance programs; paid parental leave; retirement savings with company match; and possible tuition reimbursement and annual bonus eligibility. Eligibility and details may depend on role and hire date.