Customer Service Rep

Role overview Coordinate customer equipment repairs and service work by organizing technician schedules and keeping customers and internal teams informed. The role combines customer support, service administration, and day-to-day workload coordination in a fast-moving fleet service environment.

Responsibilities - Arrange customer equipment service and repairs, and help build daily technician schedules around workload demands. - Keep customers and technicians connected with timely updates about repair progress and completed work. - Update service coordinators and service writers on job status, and respond promptly to internal requests. - Prepare repair estimates when needed and ensure technician repair orders are processed for billing on time. - Follow up with customers after service, identify further repair needs, and support sales efforts to develop service opportunities. - Complete required paperwork by deadlines, follow safety and security procedures, and maintain a clean work area.

Requirements - Strong customer service, communication, and attention to detail. - Ability to multitask and support a busy service operation. - Working knowledge of Microsoft Office applications. - Reliable attendance, punctuality, and a consistent work ethic. - Ability to stand for periods of up to 30 minutes, use stairs, bend, and lift; the source describes occasional lifting of items up to 25 pounds and lists a job requirement of lifting up to 40 pounds.

Benefits and work setup Work is primarily in a professional office using standard office equipment, with possible exposure to warehouse areas. Personal protective equipment, such as safety glasses or steel-toed shoes, may be required in designated areas. On-call or after-hours coverage may be needed.