Remote job
Network Specialist – Launch Team
Job details
About this role
Role overview
Own network readiness and connectivity support for deployments of remotely operated equipment at customer sites. Coordinate with customer IT and security teams before installation, help deployment engineers resolve network blockers, and troubleshoot connectivity issues after launch. The role is customer-facing and works closely with readiness, engineering, integrations, support, and customer success teams.
Responsibilities - Review site network designs, firewall and allowlist needs, and connectivity plans before equipment ships. - Explain traffic, ports, and protocols to customer IT and security teams; help progress security reviews and firewall changes. - Design and validate wired Ethernet and PoE, VLAN, static addressing, NAT, VPN, Wi-Fi, and LTE or 5G connectivity, including bandwidth for live video. - Support deployments remotely and on site, and investigate outages affecting equipment already in service. - Create reusable network requirements, validation checks, site survey guides, and troubleshooting runbooks. - Share recurring deployment issues and prioritized product feedback with engineering and product teams.
Requirements - At least four years in network engineering, network administration, or a customer-facing networking role. - Hands-on knowledge of TCP/IP, DNS, DHCP, VLANs, routing, NAT, VPNs, and firewall policy. - Ability to diagnose connectivity issues using packet captures and standard network tools. - FAA Part 107 certificate, or ability to obtain it within 60 days of hire. - Ability to travel up to 40% and, for work at U.S. government facilities, U.S. person status.
Nice to have - Networking certifications such as CCNA, CCNP, Network+, or PCNSA. - Experience with public-sector networks or security requirements such as CJIS. - Familiarity with Linux, basic scripting, REST APIs, IoT devices, or video streaming systems. - Experience in aviation systems, public safety, or utilities.
Benefits and work setup - Remote role with up to 40% travel for site surveys, customer meetings, deployments, team gatherings, and company events. - Listed annual base salary is $100,000–$145,000. Eligible full-time employees may receive stock options, health insurance, paid vacation and sick leave, holiday pay, and a 401(k) savings plan; relocation support may be available for eligible roles.