Senior Product Manager, Financial Services

Role overview

Set product direction for embedded financial services used by professionals running field-service businesses. Own the product lifecycle for offerings such as payments, financing, and surcharging, from customer discovery and roadmap decisions through delivery, adoption, and continued improvement. The role partners closely with design, engineering, customer success, and company leadership to build trusted, easy-to-use financial tools.

Responsibilities

- Define product vision and strategy, aligning financial services priorities with user needs and business goals. - Build and prioritize the roadmap, balancing new capabilities, technical debt, stakeholder input, and customer feedback. - Lead discovery through customer interviews, user research, and prototype testing. - Turn product decisions into clear requirements and coordinate delivery with design and engineering teams. - Review usage data and feedback to assess outcomes, validate choices, and guide iteration. - Track developments in payments and financial technology and maintain a cohesive customer experience.

Requirements

- Experience leading teams that build fintech or payments products, including at least one successful launch from concept to market. - Proven end-to-end product management experience in a growing software or technology environment. - Strong user empathy, UX understanding, and interest in designing for people working in the field. - Effective communication and collaboration skills, including the ability to influence across teams. - Experience using AI tools to speed product work, along with familiarity with product design, planning, analytics, or delivery tools. - Familiarity with agile methods and data-informed decision-making.

Nice to have

Experience with vertical software products or field-service platforms.

Benefits and work setup

The role may be based in Austin or worked remotely, subject to the stated hiring locations. Compensation includes base pay with potential bonus. Benefits include health, dental, and vision coverage, a matched retirement plan, flexible paid time off, paid parental leave, a learning budget, and development support.