Customer Success Manager

Role overview Manage a portfolio of large, complex customers using a marketing measurement and analytics platform. The role combines strategic consulting, relationship ownership, and cross-functional coordination to help customers achieve business goals, adopt the product, and sustain or expand their partnerships.

Responsibilities - Serve as the primary business contact and trusted advisor for a selected group of enterprise customers. - Understand customer priorities and turn them into practical, long-term goals and a roadmap for success. - Guide product adoption and continued use, helping customers apply analytics to their marketing decisions. - Build relationships with senior stakeholders across marketing, engineering, product, analytics, and finance. - Work with sales colleagues on renewals and account growth; identify risks early and coordinate plans to address them. - Review portfolio performance to prioritize risks and opportunities, and align internal product, marketing, and support teams on solutions.

Requirements - Ideally five or more years of experience in customer success or management consulting. - Experience supporting complex technology and coordinating stakeholders across business units. - Strong leadership, executive communication, presentation, and meeting facilitation skills. - A data-driven approach, with the ability to interpret datasets and use them to improve customer outcomes and product adoption. - A record of customer-facing consulting, sound business judgment, and effective collaboration across teams.

Nice to have - Familiarity with mobile or data-driven marketing, marketing analytics, or SaaS products for marketing; industry experience is helpful but not required.