Senior Site Reliability Engineer

Role overview Own reliability for a customer-facing SaaS platform operating under regulatory requirements. You’ll keep services available and infrastructure stable and secure, respond to incidents from detection through review, and build the practices and safeguards that help software teams deploy safely. This is a senior, hands-on role on a small team with room to shape how reliability work develops.

Responsibilities - Lead reliability, availability, and incident response for the SaaS platform, including post-incident reviews. - Maintain and extend cloud infrastructure across AWS and Azure using infrastructure as code. - Operate and improve the production environment built on Kubernetes. - Write automation for production operations and make safe deployment practices easier for engineering teams. - Advise software engineers on infrastructure risks and help them deliver changes reliably. - Mentor teammates and contribute to the growth of the reliability function.

Requirements - Five or more years operating production infrastructure on AWS and Azure at meaningful scale, ideally for a SaaS product. - Production experience with Kubernetes and Terraform, including responding to real incidents. - Demonstrated ownership of incidents from detection through postmortem. - Strong scripting and automation skills, ideally using Python and Bash. - Experience with observability tools such as Prometheus, Grafana, or CloudWatch. - Sound independent judgment, mentoring experience, and comfort working across languages and time zones.

Benefits and work setup Fully remote within the United States, with asynchronous collaboration across time zones. Benefits listed include medical, vision, and dental coverage from the first day, paid time off and holidays, a 401(k) match up to 6%, paid parental leave, and wellness support.