Group Product Manager, Onboarding & Agentic Success

Role overview

Lead product management for an agent-led customer journey that helps businesses get set up, adopt best practices, resolve issues, and realize value from the software they use. You will manage and develop a team of product managers, scale the onboarding and customer-success strategy across new and existing customers, and use field results to shape what comes next. The work spans product strategy and execution across engineering, design, data science, platform, and post-sale teams.

Responsibilities - Deliver agent-led onboarding for new and existing customers, helping them reach value and make fuller use of the product. - Develop customer health insights, monitoring, and recommendations that support adoption and growth. - Improve agent-based resolution of day-to-day support needs. - Use customer and operational results to refine the strategy and guide future product capabilities. - Hire, coach, and grow product managers, and coordinate domain teams involved in customer setup with clear ownership and shared progress tracking. - Partner across engineering, design, data science, platform, implementation, support, and customer success; define and track measures such as time to value, utilization, resolution, and churn.

Requirements - 7–10 years of product management experience, including experience managing product managers. - Record of executing complex strategies across multiple teams and delivering measurable results. - Experience improving onboarding, activation, or time to value for B2B software. - Experience shipping AI-powered or agentic products, with understanding of evaluation and data science tradeoffs. - Ability to work closely with operations and post-sale teams, communicate clearly with executives, and make sound decisions amid ambiguity.

Nice to have - Experience in vertical software or field service.

Benefits and work setup - Flexible time off, flexible work scheduling, and learning and leadership development programs. - Health, dental, vision, savings, and telehealth benefits, with family support programs that include parental leave and assistance with fertility, surrogacy, and adoption. - U.S. base salary ranges are $198,200–$297,400 in specified higher-pay locations and $185,300–$277,900 in other U.S. locations. The package may also include an annual bonus, equity, and additional benefits.