Remote Support Engineer

Role overview This is a permanent, remote engineering role supporting security technology operations within a global security and investigations organization. The position is based in the United Kingdom and reports into the technology branch, with a focus on remote delivery of operational support services.

Responsibilities - Provide remote engineering support for security technology systems and operations across customer sites. - Diagnose and resolve technical issues, escalating appropriately when needed. - Coordinate with operations teams to maintain service continuity and system performance. - Document support activities, configurations, and resolutions for internal reference. - Contribute to ongoing operational improvements within the remote support function.

Requirements - Eligibility to work in the United Kingdom on a permanent basis. - Relevant engineering or technical support experience in security, IT, or a related field. - Comfort working independently in a fully remote setup. - Strong troubleshooting and communication skills for customer-facing support work.

Note The source material for this posting is limited to operational metadata, so specific technology stacks, qualifications, seniority expectations, and benefits are not summarized here.