GTM Operations Manager, Tooling and Process

Role overview Build the operating workflows and tooling that help go-to-market teams carry out their day-to-day work consistently. As the first owner of this area, you will map how account executives, business development representatives, customer success managers, sales engineers, and their managers work, then redesign broken processes and make adoption measurable. The role combines systems program ownership, onboarding, change management, and frontline user support.

Responsibilities - Map the day-to-day workflows for go-to-market roles and managers, then design task, queue, and reporting experiences that work consistently across teams. - Create a regular manager review process for checking workflow adoption. - Run systems training and initial workflow setup for new-hire cohorts. - Lead adoption when pricing, packaging, processes, or tools change. - Diagnose inefficient workflows and write clear specifications for the systems team to implement. - Manage frontline user support and case intake, using workflow capture and analysis tools to identify where staff get stuck.

Requirements - Experience as a stakeholder or program owner in at least one CRM or systems implementation at a B2B software company. - Ability to redesign broken workflows and specify practical fixes, rather than simply documenting existing processes. - Working knowledge of Salesforce and related go-to-market systems sufficient to brief a systems implementation team. - Experience running onboarding or training cohorts from start to finish, coordinating contributors across teams. - Confidence leading training sessions and office hours for large groups. - Regular use of AI-based tools and willingness to use the company’s own workflow products as part of the job.

Nice to have - Familiarity with Salesforce administration, sales engagement platforms, or learning and enablement systems. - Experience in B2B software, particularly product-led or hybrid go-to-market models.

Benefits and work setup - Remote within the United States or hybrid from the San Francisco office, with three office days per week for that location. - Benefits listed include health, dental, and vision coverage, equity, a 401(k) plan, a $500 annual flexible benefit, commuter support for San Francisco employees, flexible paid time off, company holidays, paid parental leave, and wellness and family support.