Live Ops Manager - MARVEL Strike Force

Role overview

Manage the delivery of live in-game events, offers, milestones, and rewards for a mobile free-to-play game. You’ll turn direction from events and monetization teams into clear implementation plans, coordinate delivery partners, and check that configured content is accurate and supports the intended player experience and business goals.

Responsibilities

- Convert high-level designs into implementation tickets, configuration details, acceptance criteria, and delivery plans. - Prioritize and track work with implementation partners, clarifying owners, dependencies, deadlines, and escalation paths. - Track launch readiness, confirm requirements and assets are complete, and resolve issues before release. - Review content for configuration accuracy, consistency, player value, and alignment with strategy. - Coordinate overlapping events and monetization workstreams and maintain alignment with the broader plan. - Improve workflows and use performance data and AI tools to support analysis, documentation, quality checks, and post-launch reviews.

Requirements

- At least 3 years in live operations, product operations, production, product management, or a similar delivery-focused role in mobile or free-to-play games. - Strong organization, follow-through, and attention to detail across concurrent deadlines. - Ability to turn ambiguous direction into precise requirements, tickets, and acceptance criteria; familiarity with Jira is preferred. - Sound judgment in assessing both implementation accuracy and intended player and business outcomes. - Experience coordinating external partners or distributed teams through delegation, prioritization, and feedback. - Analytical skills, clear communication, and comfort using AI tools; SQL knowledge is preferred.

Nice to have

Hands-on experience with SQL, BigQuery, Looker, or similar analytics tools; experience designing event milestones or reward systems.