Patient Support Coordinator

Role overview Coordinate patient referrals, appointments, and service approvals, with a focus on occupational health and workers’ compensation cases. The role combines patient-facing communication with careful information gathering and follow-through among clinics, insurers, employers, and care partners.

Responsibilities - Respond to inquiries and provide appointment reminders through calls, chat, text, and email. - Collect and document accurate information needed for referrals and care coordination. - Track appointments, referrals, authorizations, and billing verification for services and procedures. - Check eligibility and obtain required approvals from insurers or vendor portals; provide supporting clinical information when needed. - Coordinate with patients, providers, employers, adjusters, and nurse case managers, and track referral outcomes through completion. - Meet service quality, call handling, and attendance expectations while following applicable workers’ compensation processes.

Requirements - High school diploma or equivalent. - Two years of patient care coordination, scheduling, or equivalent experience. - At least one year of customer service experience. - Strong written and verbal communication, active listening, and accurate data entry skills. - Empathy, attention to detail, problem-solving ability, and comfort learning new workflows and software.

Nice to have - Medical office administration experience or medical assistant certification. - Background in occupational health or workers’ compensation, and familiarity with electronic medical records. - Bilingual communication skills.

Benefits and work setup - Hourly pay range: $13–$19, with actual pay based on experience, qualifications, and internal equity. - Benefits include medical, dental, and vision coverage, a 401(k) with employer match, paid time off and holidays, professional development support, and wellness resources.