Caseworker, Patient Support & Services

Role overview Coordinate reimbursement support activities that help patients and providers move coverage-related cases forward. The work includes managing documentation and follow-ups, addressing routine process issues, and keeping case information accurate while coordinating with internal and external stakeholders.

Responsibilities - Coordinate benefits documentation, case updates, and follow-ups across reimbursement support workflows. - Resolve routine reimbursement questions, missing information, and process exceptions to limit delays. - Maintain complete case records and update systems to support operational tracking and reporting. - Monitor recurring issues and escalation signals, raising concerns to support timely resolution. - Communicate with stakeholders to clarify requirements and help progress cases. - Contribute to workflow updates and process improvements.

Requirements - High school diploma, GED, or equivalent experience. - At least two years of experience in reimbursement support, patient services, customer operations, healthcare support, case coordination, claims support, or a related area.

Nice to have - Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement.

Benefits and work setup - Full-time role. - Benefits include medical, dental, and vision coverage, along with resources supporting physical, emotional, financial, and social wellness. - Family support may include dependent care, adoption and family-building assistance, behavioral health resources, and paid parental or caregiver leave. - Training, professional development, mentorship, employee groups, and volunteer opportunities are available.