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Operations System Analyst
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About this role
Role overview Own the systems, data and automation that help operations teams deliver diagnostic imaging services smoothly. This role connects Operations with Product: you will translate frontline process needs into system requirements, and help teams understand how product changes affect their work. Early priorities include reviewing current tools and reporting, addressing urgent data and process gaps, and building an automation roadmap with Product.
Responsibilities - Administer operational CRM, ticketing and workflow systems, including configuration, access and data quality. - Create and maintain dashboards that give service delivery, implementation and leadership teams a reliable view of performance. - Design workflow automations to reduce manual effort across operational teams. - Work with Product and IT to define, test and roll out changes affecting Operations. - Triage system issues, coordinate resolutions and establish clear support processes. - Document data standards and workflows, and train colleagues as tools and processes change.
Requirements - Strong analytical skills and the ability to turn complex operational data into useful findings. - Clear communication skills to translate between operational users and technical teams. - A detail-oriented, proactive approach to data quality and problem solving. - Ability to work independently across systems, processes and reporting. - Comfort supporting non-technical colleagues through system changes and new workflows.
Nice to have - Experience administering CRM, ticketing or workflow tools in an operations setting. - Experience partnering with Product teams, building useful reports, or delivering workflow automation. - Practical use of AI tools for analysis, scripting or automation.
Benefits and work setup - Salary range of $115,000–$125,000, plus equity. - Flexible remote or hybrid options; medical, vision and dental coverage; 401(k); paid parental leave; and 28 or more days of PTO and wellbeing leave. - Personal development budget and equipment provided.