Remote job
Staff Product Operations Manager, Platform
Job details
About this role
Role overview
Help platform product teams identify and close enterprise-readiness gaps that affect new business, expansion, and retention. This individual-contributor role combines business analysis, data and AI tool building, and product operations: turning scattered customer and product signals into repeatable workflows and evidence-based decisions tied to revenue outcomes.
Responsibilities
- Find platform gaps across billing, organization and authentication, and security that are holding back enterprise deals or customer growth. - Partner with product teams to set priorities, remove delivery blockers, and track work against customer and sales commitments. - Build and ship internal data and AI tools that help product and engineering teams understand usage, friction, and improvement opportunities. - Analyze telemetry, support cases, customer conversations, feature requests, surveys, and product metadata to uncover patterns. - Turn one-off analyses into dependable workflows with clear definitions, quality checks, documentation, and feedback loops. - Explain findings and recommendations to R&D leaders, and quantify platform investments’ revenue impact before and after delivery.
Requirements
- A track record of building and shipping useful tools or workflows, not only producing prototypes or analyses. - Ability to work with data and use modern AI and development tools to write and debug code, validate results, and improve tools based on user feedback. - Skill in analyzing varied structured and unstructured information and translating findings into clear recommendations. - Ability to work across product and engineering teams, clarify ambiguous questions, and connect platform work to business outcomes. - Interest in being accountable for measurable revenue impact.
Benefits and work setup
Remote role open to candidates living in the United States. The listing also describes flexible work options and mentions health coverage, parental leave, and a professional development stipend.