Staff Product Operations Manager, Platform

Role overview

Help platform product teams make better decisions and advance an enterprise-ready roadmap. As an individual contributor, you’ll work with product, engineering, and R&D leaders across billing, organization and access management, and security. The work combines rigorous analysis with practical workflows and internal tools, connecting platform gaps to customer expansion, retention, and revenue outcomes.

Responsibilities

- Turn ambiguous questions from platform teams into structured analyses, repeatable processes, and tools used across Product and Engineering. - Investigate enterprise customer obstacles, including security and permissions requirements that may delay adoption or expansion. - Analyze customer conversations and support signals to identify recurring product gaps and their business impact. - Build dashboards that help product and engineering teams understand how platform issues relate to pipeline and retention risk. - Partner with R&D and product leaders to use findings to guide enterprise-readiness priorities and decisions.

Requirements

The available source describes the role’s scope and examples of its work, but does not provide enough detail to state specific candidate qualifications.