Senior Product Manager, Device Experience

Role overview Senior Product Manager owning the software experience that brings thousands of physical devices online for customers worldwide. The role centers on a five-minute install window that determines whether a fleet rollout succeeds or compounds into weeks of friction, with end-to-end accountability for a single primary metric: install correctness on the first attempt.

Responsibilities - Own the three-year vision for device installation and provisioning across new products, device types, and geographies. - Own the install correctness metric end to end — setting targets, instrumenting the funnel so every outcome is attributable, and moving the number quarter over quarter. - Own the guided install and verification flow in the mobile app, addressing both professional installers and self-install customers who may have no signal in a truck bay. - Build the intelligence that verifies an install is correct in the moment, checking camera aim, wiring, and signal quality while the installer is still at the vehicle. - Give operations leaders a live view of fleet readiness: what is installed, what is verified, and what is producing data. - Ride along on installs and run sessions in customer environments, then translate field observations into roadmap decisions spanning hardware, firmware, and software.

Requirements - 7+ years of product management experience shipping products used by external customers. - A documented record of owning a business or product metric and changing its trajectory, with a clear before-and-after story.

Nice to have - Experience designing experiences for two very different user types under the same time pressure (e.g., a high-volume expert and a first-time non-expert). - Comfort building offline-tolerant or low-connectivity mobile workflows. - Background working closely with hardware, firmware, and operations teams in an IoT, fleet, or device-heavy environment.