Senior Instructional Designer

Role overview Design customer and partner learning that makes complex, frequently changing software easier to understand and use. The role owns the learning journey for an assigned product area, beginning with safety, and develops courses, credentials, and other educational experiences across multiple formats. It also helps improve how a customer education team creates and scales content, including through AI-assisted tools and iterative development.

Responsibilities - Partner with internal stakeholders to identify learner needs, training goals, and requirements for customers and partners. - Create learning and credentialing experiences for online, audio, video, in-app, and other formats. - Use authoring and multimedia tools, including AI-assisted tools, to develop and refine content efficiently. - Test new instructional methods and tools and improve the team's development processes. - Gather feedback from subject matter experts and partners, and review learning materials and assessments for effectiveness. - Maintain the curriculum for an assigned product area, research product changes, build subject expertise, and create engaging assessments.

Requirements - 3–5 or more years of learning or instructional design experience in a software or SaaS environment. - Ability to translate technical product information into clear, useful learning for audiences with varied roles and needs. - Strong collaboration and project-management skills, including the ability to handle multiple projects and incorporate stakeholder feedback. - Experience creating content and assessments for more than one learning format.

Benefits and work setup - Remote position open to candidates in the United States, excluding the San Francisco Bay, New York City, and Washington, D.C. metro areas. - The role offers ownership of a product area's learning journey and collaboration with customer-facing, product, sales, and implementation teams. - Professional development support, health coverage, and parental leave are mentioned.