Manager, Enterprise Implementation - Core

Role overview Lead a team responsible for implementing a connected operations platform for large enterprise customers. You will develop consultants, oversee complex deployments that combine hardware, software, and integrations, and improve service delivery while keeping customer outcomes and account health in focus.

Responsibilities - Manage, hire, and develop an inclusive team of implementation consultants; coach individuals through complex customer work. - Track team performance against operational measures and organizational goals. - Maintain executive relationships with high-value customers and lead resolution of escalations on accounts at risk. - Coordinate with sales, solutions engineering, support, and customer success to ensure smooth handoffs and support renewal and expansion opportunities. - Guide multi-site deployments, including hardware logistics, software configuration, and system or API integrations. - Find ways to improve delivery processes, operational efficiency, and automation; contribute directly when needed.

Requirements - At least 4 years managing a services team, including work on complex enterprise deployments with multiple stakeholders. - Experience implementing medium- or high-touch enterprise accounts or managing account programs. - Background managing escalations and executive relationships for complex, high-value customers. - Experience with a customer success CRM or professional services automation tool. - Strong problem-solving, prioritization, and interpersonal skills, including emotional intelligence. - Bachelor’s degree from a four-year institution.

Nice to have - SaaS, IoT, or hardware implementation experience. - Project or program management certification, such as PMP.

Benefits and work setup The organization describes a flexible model that can include office-based, hybrid, or remote work depending on the role and operational needs. The source also mentions professional development support, health coverage, and parental leave.