Enterprise Core Implementation Consultant - West

Role overview A customer success role focused on guiding large enterprise clients through the deployment of an Internet of Things platform built for fleet and industrial operations. The position sits within an Implementation team and acts as the primary post-sale point of contact, owning the customer relationship from onboarding through adoption, advocacy, and renewal. It is a remote position based in the United States, with a portfolio of accounts across the Western region.

Responsibilities - Lead end-to-end deployment of connected operations software for enterprise customers managing vehicles, drivers, and physical assets. - Serve as the dedicated relationship owner during implementation, taking over from the sales team and driving a smooth handoff. - Guide customers in industries such as trucking, transportation, food and beverage, passenger transit, utilities, and education fleets through onboarding and sustained product adoption. - Translate platform capabilities such as video-based safety, vehicle telematics, driver workflow applications, and equipment monitoring into clear business outcomes for customer stakeholders. - Build relationships with executives and operational leaders to support renewals, expansion, and long-term advocacy. - Partner with internal engineering, product, and support teams to resolve deployment blockers and accelerate time to value.

Requirements - Hands-on experience implementing enterprise software or connected-device platforms for large, complex customers. - Strong project management skills across multi-stakeholder, multi-phase deployments. - Ability to communicate technical concepts in terms that resonate with both operational and executive audiences. - Demonstrated success guiding customers from purchase through measurable adoption and renewal. - Comfort working remotely while managing accounts across the Western United States.

Nice to have - Familiarity with IoT, telematics, video safety, or fleet management ecosystems. - Experience supporting customers across several different industry verticals within a single portfolio.

Benefits and work setup - Fully remote role within the United States. - Portfolio centered on large, strategic enterprise accounts in the Western region. - Exposure to a broad mix of industries that depend on physical operations.