Senior Director, Content Design - Slack

Role overview Lead a content design team shaping how people and AI agents communicate and get work done across a collaboration platform. The role combines people leadership and strong UX writing judgment: you will help define language systems for evolving AI experiences, strengthen content quality across the product, and ensure content design has influence in product decisions.

Responsibilities - Lead, coach, and grow a high-performing team of content designers, supporting their development, performance, and career progression. - Guide how written and spoken language sets expectations, communicates intent, and supports user trust and control in AI-assisted experiences. - Advocate for content design with senior leaders and partner with product design, product management, and engineering to integrate it into product development. - Work with product leadership on naming, terminology, and language decisions across the platform. - Raise content craft and quality across both AI-focused experiences and established interfaces, while improving team feedback and operating practices. - Set direction for Help Center content strategy and coordinate its cross-functional ownership and vendor partnerships.

Requirements - Deep content design experience and strong UX craft, including designing systems that keep language consistent across products, surfaces, and devices. - Experience managing content design teams and developing individual contributors and leaders; support-content team experience is valuable. - Background leading distributed teams. - Ability to explain the value of language systems and influence decisions with senior stakeholders. - Strong cross-functional collaboration and executive communication skills. - Informed interest in AI capabilities, with sound judgment about their ethical tradeoffs.

Benefits and work setup The role includes people leadership for a distributed team. Benefits described include time off, medical, dental, vision, mental health support, paid parental leave, life and disability coverage, retirement savings, and an employee stock purchase program. Stated annual base ranges are $218,400–$365,200, or $263,200–$401,400 in select metropolitan areas; additional incentive compensation or equity may apply.