Engagement Delivery Senior Manager

Role overview Lead complex customer technology implementations from planning through delivery, acting as the main point of coordination between customers and project teams. You will guide project execution, manage scope, schedule, budget, risks, and resources, and help teams deliver measurable customer outcomes across enterprise engagements.

Responsibilities - Form and lead project teams, establish clear communication, and serve as the primary customer contact. - Build and maintain project plans; track progress, timelines, budgets, staffing, risks, and dependencies. - Run project governance and delivery activities, using Agile practices and established implementation methods. - Lead one or more large programs or related projects involving complex cross-functional teams. - Facilitate requirements gathering, project documentation, knowledge transfer, and user acceptance testing through customer sign-off. - Resolve delivery blockers, manage difficult conversations, and coordinate organizational change and implementation planning.

Requirements - At least seven years of professional services, consulting, or project/program management experience. - At least three years managing complex technology implementations; CRM or SaaS experience is relevant. - Experience leading external client projects and teams of 20 or more, with direct responsibility for budgets and schedules. - Ability to translate business and technical needs into plans, estimates, and delivery decisions. - Strong client facilitation, risk management, communication, and interpersonal skills, including experience with remote teams. - Professional proficiency in Spanish and English, and availability for regional travel.

Nice to have - Experience implementing enterprise CRM solutions across sales, service, marketing, or commerce processes. - Background in enterprise integrations, cloud technology, or organizational change management. - Familiarity with the specific CRM platform used in the role.