Engagement Delivery Director

Role overview Direct a portfolio of large, strategic technology programs, guiding delivery leaders and serving as a senior partner to customer executives. You will oversee end-to-end delivery and financial health across concurrent implementations, use portfolio data to set priorities, and step into project leadership when needed.

Responsibilities - Own delivery quality, schedules, budgets, and financial performance across a portfolio of complex programs. - Serve as the executive customer contact, maintain governance, address escalations, and take hands-on project management responsibility when needed. - Use portfolio measures such as delivery health, margin, utilization, customer satisfaction, forecasts, and backlog to set priorities and identify risks. - Build trusted relationships with senior customer stakeholders, translate business challenges into outcomes, and partner with sales teams on account growth. - Lead scoping, contract and statement-of-work planning, revenue forecasting, budgets, and margin management. - Coach delivery managers and project leaders, build leadership capacity, and contribute to regional delivery practices.

Requirements - At least ten years in professional services, consulting, or program/project management. - At least six years leading complex technology implementations or a portfolio of programs, with hands-on client project experience. - Demonstrated leadership of enterprise programs and large teams, including teams of 20 or more, with budget and schedule accountability. - Financial acumen across portfolio planning, revenue forecasting, budgets, and engagement margins. - Strong executive communication, facilitation, strategic judgment, and ability to lead across matrixed and remote teams. - Professional proficiency in Spanish and English; a recognized project or program management certification; willingness to travel regionally and occasionally internationally.

Nice to have - Experience delivering multi-cloud CRM implementations or AI-enabled programs. - Portuguese proficiency, and experience with Agile or Scrum delivery. - Familiarity with executive business cases, measurable value metrics, and enterprise integration work.