Cloud Readiness Architect - Consumer Goods Cloud

Role overview

This senior readiness role helps customer success teams support adoption and product quality across a portfolio of industry cloud software. It combines hands-on product expertise, architectural guidance, strategic product feedback, and enablement for new releases, migrations, and product retirements.

Responsibilities

- Maintain deep technical and functional knowledge of the product portfolio, roadmap, customer use cases, and lifecycle changes. - Explore new releases through product trials, betas, pilots, and other early-access work, then document practical findings and guidance. - Build relationships with product and customer success stakeholders to shape feedback and roadmap discussions. - Gather customer, partner, and internal input; translate it into enhancement recommendations and product requirements for leadership consideration. - Create readiness materials and share architectural guidance and lessons with success architects, guides, support engineers, and account teams. - Support strategies to improve product adoption and customer health, and coordinate initiatives across product lifecycle stages.

Requirements

- 9+ years of experience in a customer success or product management individual-contributor role in SaaS. - Hands-on experience with the relevant CRM product suite and a strong grasp of capabilities and common customer use cases. - Experience working across technical and non-technical functions and collaborating with subject matter experts on strategic initiatives. - Ability to translate customer needs into technical and functional requirements. - Experience developing enablement materials and delivering training to technical and functional audiences.

Nice to have

- Familiarity with competing products and the broader market. - Experience in enablement, consulting, or product work with the relevant CRM platform.

Benefits and work setup

The listing describes benefits that may include paid time off, health and mental health support, parental leave, insurance, retirement savings, and employee stock purchase options. Base salary is listed as $150,100–$227,000 annually, with a higher range of $180,200–$247,900 for certain metropolitan areas; incentive pay, equity, and benefits are separate where applicable.