Epic Application Analyst - ClinDoc/Stork

Role overview

This analyst designs, configures, tests, and supports Epic clinical applications, with a focus on ClinDoc and Stork. The work combines understanding care-team workflows with system improvements and operational support, in collaboration with healthcare staff and technical teams.

Responsibilities

- Learn the application’s workflows and capabilities, then build and validate system changes that support current and future needs. - Work with interdisciplinary groups to review workflows and plan improvements. - Investigate complex application issues, assess possible solutions, and recommend alternatives when system limits arise. - Identify opportunities to improve application functionality and coordinate changes with technical teams, vendors, project partners, and users. - Provide tier-two support for incidents escalated through the help desk, and keep application documentation current. - Apply changes through documented processes and provide responsive service to internal and external customers.

Requirements

- At least one year of related experience; hands-on Epic operational experience is strongly preferred. - Ability to earn and maintain Epic certification for the assigned application module. - High school diploma or GED; a bachelor’s degree is preferred. - Basic computer skills and the ability to analyze business and technical problems. - Strong communication skills, and the ability to work independently and with multidisciplinary teams under tight deadlines. - Willingness to travel for Epic training and to remote work sites as needed.

Benefits and work setup

The role is full-time, day shift, and based in a virtual office in Oklahoma. It involves frequent collaboration with healthcare professionals, customers, and senior stakeholders; direct patient or customer contact may occur.