Manager, Professional Services

Role overview

Lead a professional services team that delivers enterprise software engagements and supports customers throughout implementation. You’ll oversee service planning, client relationships, delivery performance, and team development, while partnering with sales and customer success teams to shape engagements and maintain customer satisfaction.

Responsibilities

- Own the services portion of sales opportunities, including customer presentations, proposal and statement-of-work development, and responses to RFPs. - Oversee engagement scope, delivery, client communication, escalations, and service quality across your portfolio. - Monitor project finances, productivity, and profitability, and coordinate staff priorities with resource planning partners. - Keep customer account teams and senior leaders informed about engagement status and client performance. - Work with customer success partners to support satisfaction throughout implementation and identify opportunities to extend services. - Hire, coach, and develop team members through feedback, performance reviews, staffing decisions, and career guidance.

Requirements

- At least 7 years of experience in software, SaaS, or consulting, including 3 years in project management and 2 years in people management. - Bachelor’s degree or equivalent professional experience. - Experience managing project plans, budgets, scope, schedules, stakeholders, and risks. - Strong client communication, leadership, mentoring, organization, and multitasking skills. - Experience partnering with sales teams to scope services for enterprise software engagements.

Benefits and work setup

- Travel of up to 15% is expected.