Senior Technical Training Professional

Role overview

A technical training professional develops and maintains learning materials and related documentation for complex hardware and software systems. The role works with technical experts and cross-functional teams to make system information accurate, usable, and understandable for learners with varied technical backgrounds. The position may be performed remotely or at an office, with travel for customer training and program activities.

Responsibilities

- Create and update instructor guides, student workbooks, job aids, reference materials, presentations, and exercises. - Gather and validate technical information with subject matter experts, keeping training content aligned with system documentation. - Translate complex technical material into clear language for different audiences. - Update materials as systems change, including upgrades and revised operating practices. - Participate in course reviews, technical demonstrations, and usability assessments to validate learning products. - Improve content workflows, templates, and tools; follow configuration management and version control practices and coordinate delivery across engineering, training, and logistics teams.

Requirements

- A bachelor’s degree and at least five years of related experience, a master’s degree and at least three years, a PhD, or equivalent work experience. - Ability to develop technical documentation and instructional materials for complex systems, including instructor-led and self-paced learning. - Proficiency with Microsoft Office and Adobe products; experience with MadCap Flare and content management systems is relevant. - Strong collaboration, communication, analytical, and problem-solving skills, with careful attention to accuracy and usability. - U.S. citizenship and the ability to obtain a U.S. Government Secret clearance; selected candidates may undergo a government security investigation. - Willingness to travel up to 25% domestically and internationally; employment requires passing a pre-employment drug screen.

Nice to have

- Familiarity with learning platforms such as Confluence or SharePoint, and with FAA, aerospace, or defense programs.

Benefits and work setup

- Remote or office-based work, with travel as noted above. - Benefits include medical, vision, and dental insurance; paid time off and eight designated holidays; a 401(k) with employer contributions; tuition and student loan assistance; wellness and employee assistance resources; employee stock purchase opportunities; and short- and long-term disability coverage.