Senior Solutions Engineer (Post-Sales)

Role overview The Senior Solutions Engineer supports customers as they deploy, configure, and get value from professional tools for data science and open-source workflows. The role combines ongoing technical advising with scoped implementation projects, customer education, and feedback to product and engineering teams. It is suited to someone who enjoys customer-facing problem solving, learning across a broad infrastructure landscape, and helping turn recurring customer needs into better products and guidance.

Responsibilities - Advise customer IT and systems teams on server configurations, architecture, integrations, and practices for running data science workflows at scale. - Lead defined implementation projects from onboarding through agreed outcomes, working with sales and customer success as needed. - Expand customer adoption through workshops, webinars, talks, documentation, automation, and practical how-to materials. - Bring customer needs and recurring issues to product management and engineering teams to inform product direction and improvements. - Help improve internal processes so the team can manage priorities, deliver consistently, and protect time for focused work.

Requirements The listing emphasizes customer-facing technical support and an interest in learning, rather than requiring expertise in every area on day one. A strong fit can explain technical concepts clearly, acknowledge knowledge gaps, follow through on investigations, and prioritize important work amid competing requests. Familiarity with some enterprise infrastructure topics—such as cloud services, Linux, containers, orchestration, authentication, or data-source connections—is useful. Curiosity about data science workflows, including analysis, modeling, reporting, or application development, is also relevant; prior data science experience is not required.

Benefits and work setup The team is distributed, with an office option in Boston and a monthly coworking reimbursement. Listed benefits include health, dental, and vision premiums covered for employees and families, paid parental leave, retirement savings with employer match, profit sharing, mental health support, a lifestyle spending account, and a vacation policy encouraging at least four weeks of paid time off plus 15 company holidays.