Remote Technical Support / Integrations Manager - 6 months contract (m/f/d)

Role overview This six-month contract sits within a fast-growing B2B SaaS company serving independent hotels worldwide. The role bridges the engineering team and external customers, owning technical integration quality across Property Management Systems and Channel Manager partners.

Responsibilities - Act as the connection between the internal tech team and end customers, coordinating resolution of integration challenges and API issues - Manage relationships with technical partners (PMS and CM providers), guiding them through onboarding, pilot, and launch phases - Develop and maintain comprehensive integration documentation so internal teams and clients can resolve first-level queries independently - Uphold integration quality standards to ensure reliable connectivity and partner cooperation

Requirements - Previous experience in integrations or technical support, ideally within hotel technology - Solid familiarity with hotel operations and key hospitality KPIs - Experience with Property Management Systems or Channel Manager solutions - Working knowledge of ticketing systems such as Hubspot - Basic understanding of APIs (for example REST) and data formats such as JSON and OTA XML - Ability to read and interpret log files in JSON or XML and communicate technical details to partners - C2-level written and spoken English - Based in the Australian time zone for team collaboration - Strong sense of urgency, persistence, and ownership mindset - Customer-focused, detail-oriented, and self-directed with outstanding communication skills

Nice to have - Background in hotel management, IT, or business - Hands-on familiarity with Postman or similar tools - Understanding of reservations data and metrics such as Revenue, Occupancy, ADR, and RevPAR - Experience writing technical documentation covering issue types and solutions

Benefits and work setup Remote-first model with the option to co-work from offices in Mannheim, Berlin, or Sydney. Flexible working hours, an annual global team gathering, and regular in-office hangouts are provided. After five years of tenure, an extra five weeks of bonus vacation accrue. Additional perks include a birthday off, up to three personal growth days per year, access to meditation support via Headspace, and online counseling through BetterHelp.