Overnight Remote Customer Experience Representative, Robinhood Concierge

Role overview An overnight, remote customer experience role supporting the most engaged brokerage clients through a dedicated concierge desk. The work blends responsive support with proactive outreach: resolving complex issues, educating customers, and identifying early signs of friction across multi-leg options, margin, crypto, and futures.

Responsibilities - Provide empathetic support that resolves intricate issues for high-value clients efficiently - Run personalized, goal-oriented conversations that help customers navigate their financial journeys - Deliver clear, compliant guidance across multi-leg options strategies, margin trading, cryptocurrencies, and futures - Serve as a trusted point of contact for customers using advanced brokerage tools - Share themes and insights from customer interactions back to internal product and service teams - Collaborate with peers to refine outreach strategies and support workflows

Requirements - 3+ years of experience at a brokerage or within a licensed financial services environment - FINRA Series 7 and 63 required at start; Series 3 and 66 preferred and expected within a defined window of hire - Solid working proficiency in multi-leg options, margin, cryptocurrencies, and futures - Strong verbal and written communication skills, with the ability to translate complex topics clearly - Adaptable, self-motivated, and energized by a fast-evolving environment - Experience with CRM tools and feedback systems such as Salesforce or Slack

Benefits and work setup - Hourly base pay in the $33.15–$40 USD range depending on the office location zone, with bonus eligibility and equity - Performance-driven pay structures, 401(k) matching, and equity ownership - 100% employer-paid employee health insurance with 90% dependent coverage, employer-paid life and disability, plus fertility and mental health benefits - A flexible lifestyle spending account for wellness, learning, and personal use - Generous time off including paid leave, sick time, parental leave, and company holidays - Initial in-office onboarding (5 days/week) followed by fully remote work within a commutable distance of designated offices