NetSuite Customer Success Project Manager

Role overview

Manage customer implementation projects for an enterprise resource planning solution, balancing delivery plans, scope, resources, and customer expectations. Serve as the main customer contact throughout project execution and support selected accounts after launch.

Responsibilities

- Coordinate project resources, schedules, scope, and expectations through successful completion. - Lead customer communications, resolve escalations, and maintain strong working relationships. - Prepare project plans and cost estimates, manage change requests, and negotiate scope adjustments and managed service agreements. - Work with internal teams to coordinate deliverables and provide a consistent customer experience. - Participate in post-launch activities for key accounts to support continued success.

Requirements

- Two to five years of project management or consulting experience; ERP implementation experience is especially relevant. - Strong written and verbal communication skills, including presentation ability. - Experience managing executive relationships and negotiating project or service agreements. - Proficiency with common office and project planning tools, including spreadsheets, presentations, and scheduling software. - Bachelor’s degree in a related field or equivalent professional experience. - Willingness to travel approximately 10–20% for customer work.

Nice to have

- Functional experience with NetSuite or another ERP system. - Familiarity with distribution, manufacturing, or warehouse operations. - Interest in applying AI-enabled tools to project management and sharing effective practices.

Benefits and work setup

The position is based in Jacksonville, Florida, or remote within the Eastern time zone.