Remote job
Customer Engineer
Job details
About this role
Role overview
Provide advanced technical support to enterprise customers using data unification products. You will investigate complex configuration, integration, and software issues, help protect service health, and coordinate with engineering and operations teams so customers can use the platform reliably.
Responsibilities
- Research, reproduce, diagnose, and resolve customer technical issues, including configuration, workflow, code, integration, and JSON problems. - Meet with customers to investigate issues and explain practical solutions or alternatives. - Monitor tenant-level alerts, help prevent escalations, and join rapid response efforts with Engineering and DevOps. - Serve as a technical subject matter expert across product features, architecture, dependencies, and operational behavior. - Relay customer feedback and product improvement requests to engineering, product, sales, and marketing partners. - Write technical guidance and common issue resolutions, share team practices, and lead support improvement initiatives. - Participate in a 24/7 on-call rotation and provide weekend coverage when needed.
Requirements
- Bachelor’s degree in Computer Science or a related field, or equivalent education. - At least 3 years supporting enterprise SaaS products in a customer-facing role, with experience in data unification solutions. - At least 3 years working with a public cloud provider and REST APIs or integration tools. - Background as a software, support, or solutions engineer supporting enterprise applications. - Experience with data management, master data management, analytics, or big data platforms. - Hands-on programming experience, such as Python or Java, and knowledge of object-oriented design, data structures, and problem-solving. - Experience debugging RESTful APIs with tools such as Postman, plus familiarity with JavaScript-based web interfaces and distributed data systems.
Nice to have
- A master’s degree in computer science or equivalent experience. - Experience with NoSQL databases such as Cassandra, Elasticsearch, or DynamoDB, and distributed indexes.
Benefits and work setup
- Flexible work arrangements are available. The listed overall market compensation range is $77,000–$162,000 USD; individual compensation may vary by location, role factors, skills, and experience.