Supervisor (m/w/d) Call Center

Role overview

A customer care office is hiring an experienced call center supervisor to coordinate a remote support operation based out of the Kempten area. The full-time, temporary role centers on leading day-to-day customer service work in the bicycle industry. The supervisor will ensure consistent quality and smooth operations across customer interactions.

Responsibilities

- Lead and supervise a remote call center team handling customer inquiries - Maintain consistent service quality across customer support interactions - Manage escalations and resolve complex or difficult customer cases - Coordinate scheduling, training, and day-to-day workflow for the team - Track customer care metrics and report on team performance

Requirements

- 2-5 years of experience in call center, customer service, or customer support roles - Prior team lead or supervisory experience in a service environment - Strong communication, customer care, and client service skills - Comfortable working in a fully remote setup - Fluency in German

Nice to have

- Background or familiarity with bicycles, e-bikes, or related products - Working proficiency in English to support international customers