21GRAMS- Director, Product Design

Role overview Set the design direction for complex digital product and service engagements, shaping experiences that meet user needs while supporting business goals, brand intent, and technical realities. This is a senior leadership role combining strategy and hands-on design guidance with client partnership, team development, resourcing, and responsibility for measurable experience outcomes.

Responsibilities - Define product design vision and experience strategy across a portfolio of client engagements, translating discovery into principles, roadmaps, and priorities. - Align multidisciplinary partners around opportunities, value propositions, service journeys, and measurable outcomes. - Guide work from concept and prototyping through validation, launch, and ongoing optimization. - Set quality standards for interaction and visual design, responsive behavior, content structure, and cohesive end-to-end experiences. - Oversee design systems, reusable components, governance, and documentation in Figma in collaboration with engineering. - Lead client presentations, workshops, critiques, and decisions; communicate design rationale, trade-offs, and recommendations to varied audiences. - Develop design talent and help teams deliver effectively through sound resourcing and design operations.

Requirements - The source describes a senior design leadership position, but the supplied material does not include a complete list of formal qualifications. - Ability to connect user needs, brand strategy, business objectives, technical constraints, and healthcare requirements in product direction. - Experience guiding complex digital work across strategy, design, validation, and implementation. - Ability to lead client and cross-functional conversations and support the growth and delivery of design teams.

Nice to have - Experience with healthcare digital experiences and applying inclusive design practices, including WCAG 2.2 AA accessibility principles. - Familiarity with using qualitative research, analytics, usability findings, and business measures to guide iteration.

Benefits and work setup Work arrangements vary by role and location. Employees within an hour of an office are expected to attend in person two days per week, at an office or client site; those without a nearby office may work remotely, with periodic team gatherings. Specific arrangements are discussed during hiring.