Client Success Associate

Role overview

A remote, entry-level role on a global SaaS platform that powers B2B gifting and branded merchandise programs. The position blends client onboarding, enablement, and commercial account management, with a defined path to a Client Success Manager seat typically earned within about six months through consistent performance against targets.

Responsibilities

- Drive quarterly spending and usage targets across a portfolio of new and growth-stage accounts - Build relationships with sales and marketing stakeholders to surface priorities, quantify budgets, and shape gifting strategies that align with client goals - Develop multi-quarter account roadmaps that justify continued investment in gifting and merchandise programs - Lead consultative conversations on gifting best practices, recommending approaches that lift redemption rates and measurable outcomes - Advise platform admins and day-to-day senders on campaign automation, fund management, and broader feature adoption - Identify new use cases, contacts, and international markets to expand growth within existing accounts, partnering with account managers on upsell opportunities

Requirements

- Recent graduate or early-career professional with a strong interest in SaaS, client success, account management, or sales - Strong communicator who builds rapport quickly, asks thoughtful questions, and is learning to influence without authority - Highly proactive and organized, comfortable owning outcomes in a fast-paced scale-up environment - Commercially curious, with interest in how companies grow usage, engagement, retention, and account revenue - Quick learner of new technology who can explain concepts clearly to varied user types - Sound judgment, attention to detail, and a client-first mindset

Nice to have

- Prior internship or work experience in a client-facing, sales, marketing, or technology environment

Benefits and work setup

- Fully remote position - Competitive salary with stock options - Pension with employer contributions - Private medical insurance that includes mental health support - Flexible paid time off that increases with tenure, plus extra flexibility for life's unexpected moments - Collaborative, ambitious team culture