Patient Support Specialist (Temporary, Full Time)

Role overview

A temporary, full-time patient support position on a rapidly scaling in-home healthcare team that delivers clinical visits nationwide. The role serves as a primary voice for the organization, fielding questions from patients and partners and helping mobile clinicians stay focused on care delivery. The assignment runs through December 31, 2026, on a Saturday through Wednesday schedule.

Responsibilities

- Begin each shift by resolving overnight patient and partner questions and support requests. - Respond to and triage inbound questions across phone, email, and SMS while meeting organizational benchmarks. - Escalate complex or sensitive situations to other internal teams for additional support. - Assist field support staff and mobile clinicians with real-time scheduling changes. - Handle pre- and post-appointment clerical work so clinicians can focus on in-home care. - Contribute to process improvements and cross-training initiatives across departments as needed.

Requirements

- At least three years of relevant experience in patient services or healthcare support. - Proficiency with electronic health record systems and other healthcare software. - Experience coordinating with national laboratories such as Quest or Labcorp, including requisition review, issue investigation, and result tracking. - Strong organizational skills and attention to detail for accurate appointment documentation. - Clear communication and interpersonal skills for liaising between clinical and administrative teams. - Ability to adapt to changing priorities in a fast-paced environment. - Commitment to maintaining patient confidentiality and delivering patient-centered support.

Nice to have

- Prior experience with Zendesk or similar support platforms. - Background in on-demand service or healthcare delivery environments. - A calm, empathetic demeanor suited to high-pressure, patient-facing work.

Benefits and work setup

- Temporary full-time position with an end date of December 31, 2026. - Set weekly schedule of Saturday through Wednesday. - Remote patient support work spanning phone, email, and SMS channels.